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Online Service

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Customer sign in

Use this service to access your existing accounts and apply for new products.

When you sign in, we’ll send you a one-time passcode to make sure it’s you. We’ll send this to the number you’ve already given us. It could be your mobile or landline number.


Where do I find my customer ID?

Your customer ID is 7 characters long and a combination of numbers and letters.

It was emailed to you when you originally set up your account. We may have also emailed it to you in other communications regarding your account.

New customer?

Please register to use our Online Service.

Need some more help?

Call us on 0345 608 1604.

We are here from 8am to 6pm Monday to Friday, 8am to 3pm on Saturdays and 10am to 1pm on Sundays.
Calls to 03 numbers cost the same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way. Calls may be monitored and recorded.

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Clydesdale Bank PLC (trading as Virgin Money). Registered in Scotland (Company No. SC001111).
Registered Office: 177 Bothwell Street, Glasgow, G2 7ER. Authorised by the Prudential Regulation Authority and
regulated by the Financial Conduct Authority and the Prudential Regulation Authority.